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Our FAQs

Does Pro Greens products and services come with a quality guarantee?

We offer a100% satisfaction guarantee.  If you aren't satisfied with your artificial grass installation we aren't either.  We pride ourselves on attention to detail, and treat all installations as if it is our own home.

What are my payment options?

We currently accept all major debit/credit cards, cash and check for payments.

Are your insured and bonded?

We are fully insured as a company.

Do Pro Greens cleaning service offer sanitizing?

All our cleaning and rejuvenation packages come with sanitizing your artificial turf.

What is Synthetic Grass?

The latest generation of synthetic grass is a grass-like ground cover that replicates lush natural grass in appearance and function. As a landscape cover, synthetic grass provides a low maintenance, weed-free surface that doesn't need to be watered or fertilized, and is available in styles that look like the grass in your local area.

Is Synthetic Grass safe for kids and the environment?

More than 50 independent and credible studies from groups such as the U.S. Consumer Product Safety Commission, and statewide governmental agencies such as the New York State Department of Environmental Conservation, New York State Department of Health and the California Environmental Protection Agency, have validated the safety of synthetic grass (see Position Statements to learn more).

Recent highlights include:

  • In October 2010, the California Office of Environmental Assessment completed its multi-year study of air quality above crumb rubber infilled synthetic turf, and bacteria in the turf, and reported that there were no public health concerns.

  • In July 2010, the Connecticut Department of Public Health announced that a new study of the risks to children and adults playing on synthetic grass fields containing crumb rubber infill shows "no elevated health risks.”

  • The California EPA released a report dated July 2009 which indicated there is a negligible human health risk from inhaling the air above synthetic grass.

  • Independent tests conducted by the New York State Department of Environmental Conservation and New York State Department of Health, released in May 2009, proved there were no significant health concerns at synthetic grass fields.

  • In July 2008, a U.S. Consumer Product Safety Commission staff report approved the use of synthetic grass by children and people of all ages.

Are all the Synthetic Grass products the same?

No, there are a variety of different types of synthetic grass products and systems. Visit our products page and you can see the various types we install.

What kind of maintenance is there for Synthetic Grass?

While much less time and money is required to maintain synthetic grass than  natural grass, synthetic turf needs to be maintained to maximize its luxurious look and the life of the product.  There are many products that can help you maintain your perfect artificial grass lawn.  Rakes, Leaf Blowers, and cleaning solutions are all great things to have on have to help keep a new looking yard.

Why Should You Choose Synthetic Grass?

Artificial grass is growing in popularity thanks to new hyperrealist looks and heavy-duty, durable materials. But those aren’t the only benefits. Here are even more reasons why you should choose artificial grass.

  • No bugs: Outdoor pests don’t like artificial turf as much as the real thing. That means bugs and other creepy crawlies will pack it up and take their nuisances elsewhere.

  • No watering: Avoid the huge water bills and muddy spots that result from watering your lawn. Fake turf doesn’t need it!

  • Always green: Say goodbye to ugly brown spots, dead patches in the winter, and wilting lawns during droughts. It’s all beautiful greenery all the time.

  • No mowing: Lawn maintenance is a huge hassle, right? You can eliminate all those chores for good.

  • Long-term savings: Yes, the initial costs are more expensive than natural grass. But artificial turf will save you tons of money over time, with lower water bills and no need for a lawnmower.

  • Appearance: These days, artificial grass blades resemble real species, so the look and texture are incredibly convincing. In fact, sometimes it’s hard to tell if it’s not the real thing.

What is Infill?

Infill is the filler material used to weigh down turf and make the blades stand up straight. This creates a more natural, less matted look. But infill is essential for more than just looks! Infill protects the lower layer of your turf where the blades connect to the backing sheet.

Rubber crumb is the most common infill, but there are plenty of options beyond that. Some come with specialized features, like odor-resistance and even cooling technology.

Depending on how you plan to use your turf, you may find that a more specialized infill will suit you. The best part is that you can always mix and layer infill to get the benefit of multiple options.

What Are My Infill Options?

  • Crumb rubber infill: Rubber infill is the most popular and common infill used for landscaping, athletic turf fields, and more. It adds bounce to your turf, which helps to reduce athletic injuries. The downside is that it heats up a lot in the sun.

  • Silica sand: This is the cheapest infill option, and the second most widely used. Sand tends to be cooler in direct sunlight than rubber. It also eliminates some odors naturally. The downside is that it’s very abrasive.

  • Durafill / EnviroFill: Though they have different names, Durafill and EnviroFill are the same things. This infill is made from manufactured sand with rounded edges. This makes it safer for kids to play on, and it’s slightly better at shock absorption than regular sand.

  • Hydrochill: Hydrochill (a.k.a. Chill fill) is designed to cool your turf and prevent it from getting too hot in the sun. It’s made from sand with a special coating that promotes evaporative cooling. Just spray the turf down and enjoy the refreshing coolness.

  • Putting green infill: Putting green infill tends to be a finer mesh version of Durafill. This is like fine sand that’s small enough to fit into all the small crevices of putting green turf. This ensures a smooth roll every time.

  • ZeoFill / zeolite max: Zeolite infill (a.k.a. Zeofill or Zeolite Max) is the best infill to use to help eliminate pet waste smells. It’s a natural material that’s pet-safe. Zeolite is also very porous which helps to keep your turf cooler in direct sunligh

What are my payment options for larger projects?

We currently accept all major credit/Debit Cards, Cash, and Check made payable to Pro Greens.

We require a 50% deposit upon scheduling, and final payment at completion.

On larger residential or commercial jobs we have a 2 draw system.  We will take deposit for scheduling, mid way through have a draw, and final pay at completion.

How durable is Artificial Grass?

Artificial grass—from the fibers to the backing—is designed to prevent damage from ordinary wear and tear. Its durability is measured by resilience in foot traffic areas where installed and has the capacity to avoid rips and breakage. The turf stays put together even when pulled from the blades. Our turf is strong and doesn't give in to human nor pet pressure.

What are the different uses of Artificial Grass?

How do you want to use your fake grass? There are tons of specialized options designed for optimal performance in a variety of spaces, from putting greens to playgrounds and even doggy daycares.

Check out your options to find the perfect match!

  • Pet-friendly turf: Artificial grass for dogs features a soft pile that is comfortable for precious paws. Our pet-friendly turf resists staining and damage from digging.

  • Landscape turf: To better resemble the look and feel of real grass, these rolls resemble a variety of grass species. Some even contain brown thatch for a more realistic look.

  • Gym turf: Gym turf is made with a short pile that’s ideal for sled pulls. It’s incredibly durable and can withstand the challenges of commercial gyms.

  • Sports and field turf: Designed with sports in mind, field turf is developed to reduce injuries while providing a smooth playing surface with optimal traction.

  • Playground turf: Get turf dense enough to handle a high level of traffic. To truly make our artificial grass playground safe, you will want to add a foam pad underneath the turf.

  • Putting green turf: You’ll need a short, dense pile that allows a golf ball to roll true. No bad lies on this putting green!

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